Privacy Policy
From the 25th May 2018, new data protection rules come into place known as the General Data Protection Regulation (GDPR). It is important you understand how these apply to any contact you have The Pottergate Centre Ltd. GDPR applies to any data held, so this part of the website identifies what data is held, used and stored.
Firstly, no data is generated or kept from any visitors to The Pottergate Centre Ltd website.
Data is only kept from contacts made to The Pottergate Centre Ltd, for example, via phone or e-mail. At this stage, only information that has been passed to The Pottergate Centre Ltd is kept, either electronically or in paper form. All electronically held data is stored securely.
Personal identifiable data (name, contact details) are kept purely for the purpose of communication between you as the client and The Pottergate Centre Ltd. No data of this nature is shared with any other individual or organisation, unless the person expressly requests this and consents to this being shared. An example is if a letter or report is required by the person’s GP. Data accuracy is important, and we will communicate with you if such transfer of information is required to ensure all personal data is correct, and that you are aware of the purpose of the information being shared.
Therapy notes, including questionnaires, are required to be kept for a minimum of 7 years, then safely destroyed. These are held in a locked container while there is the need to retain notes. This complies with BPS regulation of management of therapy notes. However, there are circumstances where such notes can be destroyed following the ending of any work, and this will be discussed with you.
No data generated through contact with The Pottergate Centre Ltd will ever be used for the purpose of direct marketing, or shared with any organisations without the express consent of the relevant person. Any serious breach of data protection will be notified within 72 hours to the ICO. At any time, a person for whom data has been kept can request copies of information held about them, to be provided within one month of the request at no charge (unless there is a substantial requirement).
TESTIMONIALS
What some of our clients have to say
The assessment process with my assessor was an incredibly validating experience. I finally feel like I have an explanation for what’s been happening all my life and a clearer direction for how to move forward….Thank you again for making what could have been a very daunting process feel so supportive and smooth.
Thank you so much for your email, and for the care and thought you put into your reflections following our session…..we really appreciate the way you held space for everything that was shared.
We really are incredibly grateful for the time you gave us in a safe way, and for how you supported everyone who came forward.
I just wanted to say how lovely you are and tell you how much I appreciated the way you were. I don’t have a great memory of the process for that day but my overwhelming memory is of your kindness, supportiveness and understanding.
Pottergate made a potentially difficult decision, full of trepidation, as easy as it could have been made for me and all our learned trauma responses that we had to navigate.
I could not have asked for any better in what you have provided in the reports. Thanks so much to the team for your efforts.
